Terms & Conditions

These terms apply to the purchase, participation, and use of our services and content on our websites, emails, and platforms. If a specific service has special terms (e.g. a program, contract, offer, or written agreement), those special terms apply as a supplement and take precedence in the event of conflict.

We serve both B2C (consumers) and B2B (businesses). Consumers' mandatory rights cannot be waived.

Binding purchase: An order is binding once checkout is completed and confirmation has been displayed or sent.

Currency: Prices are displayed in DKK by default, unless otherwise stated at purchase.

Price display: For B2C, prices are generally shown including VAT when VAT applies. For B2B, prices may be quoted excluding VAT, and invoicing is arranged by agreement.

Payment methods: Available payment methods are shown at checkout or specified by agreement.

Installment payments (terms depend on program/agreement)

• Plan & deadlines: The installment plan and payment deadlines are specified in the program or written agreement.
• No interest (by default): Installment plans are typically interest-free, unless otherwise stated in the agreement.
• Late payment fee: Fees may apply (e.g. 150 DKK) if specified for the particular program or agreed in writing.
• Certification & confirmations: Certification, documentation, and confirmations are generally issued only upon full payment.

Which product are you buying?

A recurring studio membership, including Flexible Membership, renews and is billed each month until it ends. The selected monthly class allowance or Unlimited access, start date, monthly price, any registration fee, minimum paid period and offer terms are shown before you confirm. Numbered classes renew each billing cycle; unused classes carry over only where your specific plan says so. A clip card, introductory pass or time pass is a one-time purchase with the class count and validity shown at checkout. It does not become a recurring membership unless that is expressly stated and accepted.

Ending a recurring studio membership

You may give notice at any time. Our standard monthly notice covers the remaining days in your current billing cycle plus one complete monthly billing cycle, with one further monthly payment after notice. We confirm the actual final billing and access dates when your cancellation is reviewed. Any minimum paid period or offer commitment accepted at checkout is also shown there. Agreements made before this notice change retain any shorter notice accepted at purchase. Your mandatory consumer rights always prevail: under section 28 of the Danish Consumer Contracts Act, a consumer can generally end an ongoing agreement after five months with one month's notice to the end of a calendar month; we will not keep it active or charge beyond the legally permitted end date. We refund any payment for a period after a valid end date. Section 28a also protects your right to cancel on the same platform used to sign up. You may send notice to info@hotyogacph.dk.

Pausing a recurring studio membership

You may request a pause lasting at least 14 days and up to three calendar months. Request it at least seven days before the next billing cycle; the pause can start from that next cycle. The exact pause dates, billing effect and resumption date are confirmed before it is applied. A pause is unavailable for one-time clip cards, intro passes and time passes unless your specific purchase explicitly offers it. A pause is subject to your remaining pause allowance and a maximum of three pauses per calendar year. Pausing does not erase an already purchased minimum paid period.

Ongoing discounted rates

A loyalty rate or other continuing membership discount lasts only while the qualifying membership remains active. A pause ends that ongoing discount, and the normal price for the selected membership applies when billing resumes, unless the offer you accepted expressly provides a different result. A limited introductory price follows its stated end date and later price. The applicable price and any change are shown before you confirm the purchase or pause; previously agreed consumer rights remain unaffected.

Booking and cancelling classes

Your pass determines which regular classes you may book and whether a class uses one of your monthly classes or card credits. The current studio default lets you book up to 21 days ahead, with up to two bookings per day. The class-specific free cancellation deadline is shown when you book and in your bookings. If you cancel late or do not attend, the consequence can differ by product: a clip card may use a credit; a membership or time pass may incur the displayed fee. The specific booking terms take precedence. The cancellation review shows the applicable result before you confirm. Workshops, courses and private sessions have their own booking and cancellation terms, shown with that purchase.

Courses, training programs & shorter programs

• Cancellation: We simply ask that you let us know as soon as possible, so we have time to fill your spot.
• Illness / serious reasons: We may offer reassignment to a future course, subject to availability and written agreement.

Workshops (incl. credits)

• No-show: 50 kr no-show fee + credits/booking consumed.

If we cancel

If we cancel a course or training program, we will provide a full refund. Alternatively, you may choose to transfer to a future cohort if that suits you.

If you are a consumer purchasing via distance sale (online/phone), you may generally have a 14-day right of withdrawal. If you choose to have us begin delivery immediately (e.g. access to classes/materials), the right of withdrawal may lapse in whole or in part for the portion already delivered, provided this was clearly accepted at the time of purchase.

How to exercise your right of withdrawal

Send a clear message to info@hotyogacph.dk with your name, order, and service. We will confirm receipt and outline the next steps.

VAT depends on the type of service (e.g. physical training, education, B2B training, digital/live services) as well as the customer's status (B2C/B2B) and country. We display VAT treatment at checkout, on invoices, or in written agreements.

Denmark (DK)

• Physical training (e.g. yoga): From January 1, 2026, VAT must be charged on physical training instruction, including at yoga studios operating commercially. We therefore charge 25% VAT on classes, private training, workshops, etc., where VAT applies.

Read more at the Danish Tax Agency: skat.dk — VAT on fitness and music instruction (from January 1, 2026)

Education and course activities

Certain educational services may be VAT-exempt under Section 13(1)(3) of the Danish VAT Act, but the assessment depends on the nature of the service and the specific structure. The Tax Agency's guidelines also include exceptions, such as certain courses that may be subject to VAT (e.g. if they are primarily aimed at businesses and operated for profit). We therefore always indicate the VAT status for the specific program at purchase/invoice.

Read more (Danish Legal Guide): info.skat.dk — Education and course activities (VAT Act Section 13(1)(3))

EU / international (especially digital and live services)

For certain B2C virtual/live-streamed services, VAT may need to be settled in the customer's country (this applies to certain virtual events and live elements in distance learning). For B2B, reverse charge may be relevant, depending on the service and the customer's VAT registration.

Read more about EU rules (virtual/live access from January 1, 2025): EUR-Lex — Directive (EU) 2022/542  •  Practical overview (Deloitte)

Preparation Phase

We simply ask that you let us know as soon as possible if you need to cancel, so we have time to fill your spot in the cohort. When the Preparation Phase is paid, delivery may begin immediately (e.g. access to classes, learning platform, materials, or other parts of the program). Which services are delivered during the Preparation Phase depends on the specific training program and is stated at purchase.

Payment obligation & withdrawal

• After the Preparation Phase: By enrolling, you commit to paying the subsequent installments according to the payment plan.
• Withdrawal: Give us written notice as soon as possible, and we will stop future charges. The Preparation Phase is fully refunded.
• Reassignment: We may offer transfer to a future cohort, subject to availability and written agreement.

Certification & documentation

Certification, documentation, and confirmations are generally issued only upon full payment. This also applies where the program relates to Yoga Alliance (USA).

If we cancel the program

If we cancel, we will refund all payments in full. Alternatively, you may choose to transfer to a future cohort.

Mentorship and private training are professional guidance — not treatment and not a guarantee of specific results.

Cancellations

• ≥ 48 hours before: The session may generally be rescheduled.
• < 48 hours before: Full payment is charged / no refund if already paid.
• Reschedule: In special cases, we may allow rebooking depending on the reason and capacity.

Digital services may be delivered immediately after purchase (login/access). Downtime may occur due to maintenance, technical issues, or third-party errors.

Namasté Online and Namasté Offline

Namasté classes are live only: members do not receive recordings or replays. Namasté's own terms and privacy policy (namasteonline.com/terms, namasteonline.com/privacy and namasteoffline.com/privacy) alone govern Namasté class broadcasts and their recordings.

If you purchase certain live/virtual services from abroad (B2C), VAT may depend on the customer's country (EU rules from January 1, 2025). Read more: EUR-Lex — Directive (EU) 2022/542

Standard: When you participate in our courses, training programs, events, or activities, you accept that photo/video/audio recordings may be made in the venue, and that you may be visible or audible in recordings.

Use: We may use recordings and material for teaching, documentation, quality assurance, marketing, sales, and communication across our brands, websites, social media, and platforms — unless otherwise agreed separately (in writing or clearly agreed in connection with the recording).

If you do not wish to appear

• Let us know: Write to info@hotyogacph.dk as early as possible (preferably at least 24 hours before).
• We will try to accommodate: We can typically offer placement in a "camera-free" zone or adjust angles.
• Limitations: In group activities, we cannot guarantee full exclusion from all angles in all situations.

All materials (manuals, PDFs, programs, texts, images, video, audio, glossary/blog content, methods, teaching design, etc.) belong to Hot Yoga Copenhagen / Yoga Bible ApS or our licensors and are protected by copyright.

• No recording: Participants may not record (audio/video), photograph materials, or take screenshots of teaching materials.
• No sharing: You may not copy, share, distribute, or resell materials.
• No commercial use: You may not use our materials/content commercially without written permission.
• Violation: Breach may result in immediate exclusion without refund and potential claims for damages.

Yoga and physical training involve risk of injury. You participate at your own risk and should always listen to your body and follow instructions. In case of illness, pregnancy, injuries, or pain, you should seek professional advice and inform the instructor.

Our teaching and content are general guidance and do not replace medical assessment.

Nothing in these terms limits liability that cannot be limited under mandatory legislation.

Hot Yoga Copenhagen is a professional learning environment. We do not accept harassment, discrimination, threatening behavior, breach of safety instructions, or disruption of teaching.

In the case of serious or repeated violations, we may terminate your participation and exclude you. Refunds are handled in accordance with the relevant cancellation policy and applicable mandatory law.

Privacy: Do not share images/video of others without clear consent.

If you work with us as an instructor, freelancer, intern, or partner, the following principles apply (always supplemented by contract/NDA):

• Confidentiality (strict): Student data, internal processes, pricing, program design, materials, methods, and strategy are confidential — also after the collaboration ends.
• Non-solicit (24 months): For 24 months after the collaboration ends, you may not actively recruit or offer services to Hot Yoga Copenhagen customers/students that you gained access to through Hot Yoga Copenhagen, or otherwise attempt to redirect customers/students away from Hot Yoga Copenhagen.
• Everything goes through Hot Yoga Copenhagen: Inquiries and collaborations relating to Hot Yoga Copenhagen customers are handled through our official channels.

Complaints

Please contact us first at info@hotyogacph.dk, so we can resolve the matter quickly and fairly. If you are a consumer and we cannot find a solution, you may file a complaint through the relevant Danish complaints authorities (e.g. Nævnenes Hus). Complaint portal: kpo.naevneneshus.dk

The EU's online ODR platform has been discontinued (no new complaints from March 20, 2025, and full closure by July 20, 2025 at the latest). Read more: EUR-Lex — Regulation (EU) 2024/3228

Governing law & jurisdiction

These terms are governed by Danish law. Any disputes shall be settled by the Danish courts, unless mandatory consumer protection rules provide otherwise. Jurisdiction: Copenhagen City Court.

Changes

We may update these terms as needed (e.g. changes in legislation or services). The version that applies to your purchase is the version you accepted at the time of purchase.